Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient location
Friendly service
Limited dining options
Rooms felt old
7.8/10
Very good
Rooms
8.1
Location
8.2
Service
8.6
Dining
7.3
Guest reviews
7.8/10
based on 30 reviews
6.9
6.9/10based on 447 reviews
Lindsay
United Kingdom,
June
2024
8.6/10
The hotel was considerably big for a family of four, offering quiet, comfy rooms with a nice view from the window. However, the rooms really showed their age. The service was hospitable and friendly, making my stay enjoyable. The location was very convenient, being less than 5 minutes walking distance from JR Yamagata station, perfect for a stopover before heading to or from Zao. The dining experience was fantastic with a variety of local and standard food options, although more variety would be welcome.
Rooms
8.0
The rooms were quiet, comfy and had a nice view from the window, but really showed their age. They were large by Japanese standards, ideal for a family of four.
Service
9.0
The service was good, hospitable and friendly.
Location
10.0
The location was really close to Yamagata Station, just at the entrance lobby of the hotel, making it very convenient for accessing trains and buses.
Dining
8.0
The dining was fantastic with both local and standard food on offer, but should have more variety.
Facilities
8.0
The facilities were good overall.
Paul
United Kingdom,
May
2024
7.4/10
The hotel is very close to the train station, making it extremely convenient for travellers with luggage, although it's situated in a red-light district. The service was very friendly and helpful, and the dining experience left more to be desired due to the limited food options. The rooms, although clean and bigger than the average in Tokyo, felt old. The location is rated high for its proximity to Yamagata station and its suitability for a stopover before heading to or from Zao.
Rooms
7.0
The rooms were clean and bigger than Tokyo standards, but felt old.
Service
9.0
The service was very friendly and helpful.
Location
8.0
The hotel is very close to the train station, but it's located in a red-light district.
Dining
6.0
The dining experience was okay, but there should be more variety in the dishes.
Facilities
7.0
The hotel should improve the dining options for a better experience.
Convenient location
Limited dining options
Anne
United Kingdom,
May
2024
7.6/10
The hotel is conveniently located very close to the train station, making it easy for me to transport my luggage. The rooms are spacious and quite comfortable, although there is a slight smell of smoking. The staff was friendly and helpful, especially compared to other similar hotels. The dining experience was good but could have had more variety. Overall, a great choice for a stopover with nice views from the 10th floor.
Rooms
8.0
The rooms are quite comfortable and bigger than expected, with space for two bags/suitcases, but there is a noticeable smell of smoking.
Service
9.0
The staff was friendly and helpful, which made my stay pleasant. They were really supportive and accommodating.
Location
7.0
The hotel is very very close to the train station, allowing for easy access, even with luggage. It's in some sort of red light district but is still near the city center.
Dining
7.0
The dining was good but could benefit from more variety in the dishes. The side dishes were delicious.
Facilities
7.0
The hotel facilities were sufficient for a comfortable stay, but could use some improvement in variety and services.
Spacious Rooms
Smell of Smoking
Robert
United Kingdom,
May
2024
8.4/10
The hotel offers clean and spacious rooms with a nice view, ideal for families. The service was friendly and helpful, making our stay enjoyable. The location is very convenient, close to the train station, but there are some brothel-like venues nearby. The dining experience was satisfying with a good variety of dishes. However, more variety could enhance the dining options. The facilities provided were modern and convenient.
Rooms
9.0
The rooms were really clean, quiet, comfy, and had a nice view from the window. Perfect for a family of four.
Service
9.0
The staff was nice, helpful, and very friendly.
Location
8.0
The hotel is very close to the train station, making it easy to reach. Just a short walk away.
Dining
8.0
The dining experience was nicely prepared with toothsome dishes, offering both local and standard food.
Facilities
8.0
The facilities were modern and convenient for a comfortable stay.
Charles
United States,
May
2024
7.8/10
The hotel offers spacious rooms, perfect for activities downstairs, but could be more accommodating for storage with two separate beds. The service was exceptional, with hospitable and friendly staff. The location is very convenient, just a few minutes walk from JR Yamagata station. The dining experience provided nicely prepared dishes, though with limited variety. Overall, a good value for the budget traveler.
Rooms
7.0
The rooms were spacious, larger than average, but could be a bit bigger for better luggage storage.
Service
9.0
The service was excellent, with very kind and hospitable staff.
Location
8.0
The hotel's location is very convenient, less than 5 minutes walk from JR Yamagata station, perfect for easy access to transport.
Dining
7.0
The dining experience offered nicely prepared dishes, although with a limited selection.
Facilities
8.0
Nicky
United Kingdom,
April
2024
8.2/10
I found the hotel to be conveniently located near Yamagata Station, perfect for a quick stopover before heading to or from Zao. The rooms were fairly large for one person, very spacious, and impeccably clean, although they could be a bit bigger to accommodate multiple bags without moving furniture. The service from the staff of Japan was exceptionally friendly and helpful, making my stay even more enjoyable.
Rooms
8.0
The room was very spacious and clean.
Service
9.0
The staff of Japan were nice and very helpful.
Location
9.0
The hotel is conveniently close to Yamagata Station, only a few minutes away, which was very convenient for me.
Dining
7.0
The dining options provided were okay but somewhat limited in selection.
Facilities
8.0
The hotel provided all the necessary facilities for a comfortable stay.
William
United States,
April
2024
8.0/10
The hotel is surprisingly spacious by Japanese standards, with quiet, comfy rooms that offer a nice view from the window. It's clean and larger than most accommodations in Tokyo. The location is extremely convenient for those stopping over before or after heading to Zao, as it's just a short walk to Yamagata Station. The dining options are good but could use more variety. The service is genuinely friendly and helpful.
Rooms
8.0
The rooms really showed their age but were quiet, comfy, and had a nice view from the window. Overall, they were large by Japanese standards and clean.
Service
9.0
The service was really helpful, the staff were hospitable and friendly. They were very friendly and always ready to assist.
Location
9.0
The hotel is very, very close to the train station, making it super convenient for transportation. It's less than a 5-minute walk to JR Yamagata Station.
Dining
7.0
The dining experience was good with both local and standard food options, but more variety would be appreciated.
Facilities
7.0
The facilities are alright; they serve their purpose but could be improved.
Anna
United Kingdom,
April
2024
8.2/10
The hotel's rooms were quiet and smelled great, no worries about cleanliness, though they could be a bit bigger and are a bit outdated. However, they are definitely bigger than the average rooms in JP. The location was lively and busy, near the train station, specifically less than 5 minutes walking distance from JR Yamagata station, allowing for easy access to trains and buses. The dining experience was fantastic with both local and standard food on offer, but it could benefit from more variety. The service was friendly and helpful compared to other hotels of the same kind. Overall, a great value for money stay with some limitations.
Rooms
8.0
The rooms were huge and definitely bigger than the average rooms in JP. They were quiet and smelled good, no concerns about cleanliness, but could be a bit bigger and are somewhat outdated.
Service
8.0
The service was friendly and helpful compared to other hotels of the like.
Location
9.0
The hotel's location was very lively and busy, being near the train station which was less than 5 minutes walking distance from JR Yamagata station, providing easy access to trains and buses.
Dining
8.0
The dining experience was fantastic with both local and standard food on offer, though it could benefit from more variety.
Facilities
8.0
Overall, the facilities were comfortable and spacious, offering a pleasant stay.
Clean
Outdated
David
United Kingdom,
February
2024
8.2/10
The hotel had spacious rooms that easily accommodated my family of four. They were clean and came with all the amenities I needed, making my stay comfortable. The staff was friendly and helpful, ensuring a pleasant experience. The location was conveniently close to the train station, though the surrounding area seemed more suited for budget travelers. The dining options were satisfactory but with limited choices. Overall, a good value for the price paid.
Rooms
9.0
The room was considerably big for my family of four, clean, and had all the amenities I wanted.
Service
9.0
The staff was very friendly and helpful throughout my stay.
Location
8.0
The hotel is very close to the train station, which was convenient for me. However, the area seemed more suited for budget travelers.
Dining
7.0
The dining options were okay but with a limited selection of dishes.
Facilities
8.0
The hotel facilities met my needs during the stay.
John
United Kingdom,
February
2024
8.4/10
My stay at the hotel was fantastic. The rooms were clean, comfortable, and had all the amenities I wanted. It was quiet, smelled good, and I had no worries about cleanliness. The hotel offered great value for money and the room was reasonably wide.
Rooms
9.0
The room was very clean, quiet, and had all the amenities I wanted. Great value for money.
Service
8.0
The staff were nice, helpful, hospitable, and friendly. Their service was very friendly and helpful compared to other hotels of the like.
Location
9.0
The hotel was very close, only a few minutes away from the station. It was very safe and I had no worries being in the area.
Dining
8.0
The dining experience was fantastic with both local and standard food on offer.
Facilities
8.0
The hotel had good facilities that met my needs during the stay.
Convenient Location
Limited Dining Options
Alan
United Kingdom,
February
2024
7.4/10
My stay at the hotel was quite pleasant overall. The room, while spacious and larger than average for Japan, felt a bit cramped when accommodating two separate beds and luggage. The service was excellent, with the staff being hospitable, friendly, and very helpful. The location, extremely close to the train station, was convenient for transportation but seemed more catered towards budget travelers. The dining options were decent, although with limited choices on offer. The facilities were satisfactory, though the hotel's appearance seemed a bit dated.
Rooms
7.0
The room was huge, definitely bigger than the average rooms in Japan, but felt a bit small when setting up two separate beds and storing luggage. It looked a bit old, especially the bed.
Service
9.0
The service was excellent; the staff was friendly, hospitable, and very helpful.
Location
8.0
The hotel's location was very, very close to the train station, making it convenient for transportation. However, it seemed more suitable for budget travelers.
Dining
6.0
The dining experience was okay, with a decent preparation of dishes but a limited selection available.
Facilities
7.0
The hotel's facilities were satisfactory, although it appeared a bit old in terms of decor.
Alfred
United Kingdom,
January
2024
8.0/10
My stay at the hotel was wonderful. The room was very clean and had all the amenities I wanted, with a lovely view over the city. The only downside was the size, as with two bags/suitcases, I had to move some furniture for storage. However, the room was quiet and smelled good, so no worries about cleanliness.
Rooms
8.0
The room was clean and had all the amenities I wanted, with a wonderful view over the city.
Service
7.0
The staff were nice and helpful, compared to other hotels of the same kind.
Location
9.0
The hotel was very close, only a few minutes away from the station, making it very convenient for transportation.
Dining
8.0
The dining experience was nicely prepared and toothsome, with a good variety of local and standard food on offer.
Facilities
8.0
The facilities were good, providing all the necessary amenities for a comfortable stay.
Gilbert
United Kingdom,
January
2024
8.2/10
The hotel offers spacious rooms with a wonderful city view, clean and comfortable. The staff is friendly and helpful. Located near Yamagata station for easy access to transportation but in a red light district area. Dining is fantastic with a variety of local and standard food. Overall, great value for money.
Rooms
9.0
The rooms were huge, definitely bigger than average, with a wonderful city view and very clean.
Service
9.0
The staff was very friendly and helpful throughout my stay.
Location
7.0
The hotel is conveniently located close to Yamagata station, allowing easy access to trains and buses, although in a red light district area.
Dining
8.0
The dining experience was fantastic with a mix of local and standard food options.
Facilities
8.0
The facilities were good, offering everything I needed for a comfortable stay.
Steve
United Kingdom,
December
2023
7.6/10
I found this hotel to be a mixed bag - the spacious and clean rooms were a definite plus, but the presence of brothel-like venues in the same building and nearby was quite uncomfortable. The service was friendly and helpful, although I wish they had more variety in the dining options. The location near Yamagata station was incredibly convenient for transportation, but the red light district atmosphere was off-putting.
Rooms
8.0
The rooms were very spacious and clean, definitely larger than the average rooms in Japan.
Service
9.0
The staff were nice and helpful, making my stay enjoyable.
Location
7.0
While the hotel is very close to the train station, the presence of brothel-like venues in the area was unsettling.
Dining
7.0
The dining experience was good overall, but I wished there were more variety in the menu.
Facilities
7.0
The hotel had decent facilities, but the nearby red light district affected my overall experience.
Harry
United States,
November
2023
7.2/10
The hotel is conveniently located near JR Yamagata station, great for easy access to transportation, with spacious rooms, yet situated in a less desirable area. The service was friendly and helpful, although the dining options were somewhat limited. Overall, a decent stay with some room for improvement.
Rooms
8.0
The room was huge, definitely bigger than average in Japan, making it suitable for a family of four. However, it could be a bit bigger to accommodate luggage without moving furniture.
Service
7.0
The service was friendly and helpful, comparable to other hotels in the area.
Location
7.0
The hotel is very near JR Yamagata station, less than a 5-minute walk, convenient for travelers relying on public transportation, but the surrounding area might not be the most appealing.
Dining
7.0
Facilities
7.0
The hotel offers nice facilities for a comfortable stay.